Website Terms and Conditions

Welcome to EVENTSMANDU, an online platform that allows customers to discover events, purchase tickets, receive digital tickets and access event-related services.

EVENTSMANDU also provides registered event organisers with tools to create events, manage ticket sales, communicate with attendees, monitor revenue and request payouts.

By creating an account, purchasing tickets, registering as an organiser or using our services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, you should not use the platform.

For the purposes of these Terms:

• EVENTSMANDU, we, us, or our refers to the website operator identified above.
• Customer means any person purchasing or using event tickets.
• Organiser means an individual, business or organisation creating or managing events through EVENTSMANDU.
• Event means any concert, exhibition, festival, performance, sporting event, conference or other activity listed on the platform.
• Ticket means an electronic or otherwise authorised admission entitlement for an event.
• Platform Commission means the percentage or amount charged by EVENTSMANDU for facilitating ticket sales.
• Super Admin means an authorised EVENTSMANDU administrator responsible for platform management, event approval and payment administration.

Users must provide accurate and current information when creating an EVENTSMANDU account.

Users are responsible for keeping their login credentials confidential and for activity conducted through their accounts.

An individual must have the legal capacity to enter into contracts to make purchases or act through a parent or legal guardian where appropriate.

We may suspend or restrict an account where there is reasonable evidence of fraud, unlawful activity, serious misuse or breach of these Terms. We will provide an explanation and an opportunity to resolve the issue where reasonably appropriate.

EVENTSMANDU operates an online event discovery, ticketing and management platform.

Events are generally planned, organised and delivered by independent event organisers.

The event listing and checkout must identify the relevant event organiser and clearly explain who is selling the ticket and who is responsible for providing the event.

Where EVENTSMANDU acts as an agent, the event organiser is responsible for delivering the event and complying with applicable event-related obligations.

Where EVENTSMANDU sells tickets as principal, its responsibilities will be identified at checkout and will reflect applicable consumer law.

EVENTSMANDU remains responsible for the services it provides directly, including its own contractual obligations and any responsibilities imposed by law.

All organisers must submit new events for approval before publication. Events will not be published automatically.

EVENTSMANDU's Super Admin may:

• Approve a submitted event.
• Reject an event and explain the reason.
• Request corrections or additional information.
• Suspend an event for legitimate safety, legal, fraud-prevention or platform-policy reasons.
• Remove misleading, fraudulent or prohibited listings.

Organisers must provide accurate information about event dates, venue, location, ticket prices, restrictions, accessibility, facilities and other material conditions.

Material changes to an approved event may require further approval before publication.

Approval by EVENTSMANDU does not constitute a guarantee of event safety, quality or performance.

Customers must review the event information before completing a purchase.

Ticket prices, currencies, applicable taxes, booking fees and other mandatory charges will be displayed before payment confirmation.

After successful payment, customers will normally receive a booking confirmation and an electronic ticket through their registered email address or EVENTSMANDU account.

Digital tickets may include a QR code or another secure identifier.

Each ticket is valid only for its stated event, admission category, date and conditions. Customers are responsible for checking their booking details and contacting support promptly if they notice an error.

Customers must present a valid ticket when entering an event.

A ticket may be scanned or checked by authorised venue or organiser staff.

Unless the ticket explicitly permits multiple admissions, a ticket can only be used for the permitted entry.

Event organisers may apply reasonable and clearly disclosed admission rules concerning:

• Age restrictions.
• Identification requirements.
• Venue capacity.
• Safety and security checks.
• Prohibited items.
• Accessibility and seating arrangements.
• Published event-specific conditions.

Any refusal of admission must comply with applicable law, including equality and consumer-protection requirements.

EVENTSMANDU may use approved third-party payment service providers, including Stripe and other supported regional gateways such as Khalti.

Available payment methods will depend on the event, the customer's location and the applicable currency.

Payment information is handled through the relevant payment provider under its applicable terms and privacy practices.

Payments may be processed using either:

A. Organiser-connected payment account

Where supported, an organiser may connect an eligible Stripe account through Stripe Connect. Ticket proceeds and EVENTSMANDU's commission will be allocated according to the disclosed payment arrangement.

B. EVENTSMANDU-managed checkout

Where an organiser does not use a connected payment account, EVENTSMANDU may process the ticket payment through an approved platform payment arrangement.

The organiser's entitlement to ticket-sale proceeds will be calculated after applicable commissions, fees, adjustments and refunds.

The use of any payment arrangement is subject to payment-provider requirements, applicable law and any required verification.

EVENTSMANDU may charge booking fees, processing fees or other clearly identified service charges. All mandatory customer charges will be disclosed before the customer confirms payment.

Organiser-facing platform commissions are separate from customer-facing ticket charges unless otherwise clearly stated.

EVENTSMANDU will not increase the agreed price of a completed customer purchase retrospectively.

10.1 Customer-requested cancellations

Tickets for leisure events scheduled for a specific date or period will generally not qualify for the usual 14-day change-of-mind cancellation right under UK consumer-contract rules.

Unless an event's published refund policy provides otherwise, customers may not be entitled to a refund simply because they change their mind or can no longer attend. This does not affect applicable statutory rights.

10.2 Event cancellation

If an event is cancelled, affected customers will be informed as soon as reasonably practicable. Customers will be entitled to refunds or other remedies as required by applicable law and the terms under which the tickets were sold. The refund process and the responsible contractual seller will be communicated clearly.

10.3 Event postponement or significant changes

If an event is postponed, customers will be informed of the revised date when available. Where an event is materially rescheduled or substantially changed, appropriate refund or alternative ticket options will be provided in accordance with applicable law and the event contract.

10.4 Refund processing

Approved refunds will ordinarily be returned through the original payment method where technically possible. Processing times may depend on the payment provider and issuing bank. Any treatment of booking or service fees must be consistent with the original disclosures and the customer's legal rights.

Organisers must provide accurate business and contact information.

EVENTSMANDU may request reasonable verification, including business registration details, identity documents, contact information and payment-account information.

Organisers must ensure they have the legal authority to operate the events they advertise.

Organisers are responsible for obtaining and maintaining relevant permits, venue permissions, insurance, licences and other event-related approvals where required.

Organisers must comply with applicable consumer, safety, accessibility, tax and event regulations.

EVENTSMANDU charges organisers a platform commission for ticketing and related services.

Super Admin may configure:

• A default platform commission percentage.
• Organiser-specific commission percentages.
• Individual event commission percentages.
• Approved special commercial arrangements.

The applicable commission must be disclosed to the organiser before acceptance of the relevant commercial terms. The agreed commission for completed sales will not be increased retrospectively. Any revised commission will apply prospectively, following appropriate disclosure and agreement where required.

Example: If a ticket costs £100 and the applicable commission is 10%, EVENTSMANDU's commission is £10, leaving £90 before any separately applicable payment fees, taxes, adjustments or refunds.

Where an organiser uses an eligible connected payment account, payouts and settlement will follow the applicable payment-provider arrangement.

Where EVENTSMANDU manages checkout and a lawful manual payout arrangement is available:

• Ticket sales will be recorded against the relevant organiser.
• Applicable commission, processing fees, refunds and authorised adjustments will be reflected in the organiser's statement.
• The organiser may submit a payout request when the balance becomes eligible for withdrawal.
• EVENTSMANDU will review the request and perform necessary verification.
• An authorised administrator will approve or reject the request, giving a reason where appropriate.
• Following approval, EVENTSMANDU will arrange payment to the organiser by bank transfer.
• The payout reference, payment date and status will be recorded in the dashboard.

Minimum payout amounts, supported currencies, settlement timing and relevant deductions must be disclosed to organisers before they use the applicable payment arrangement.

Payouts may be reasonably delayed where necessary to investigate suspected fraud, resolve a chargeback, meet legal obligations or verify payment information. Organisers will be informed where lawful and practicable.

Organisers must supply accurate bank details. EVENTSMANDU will not knowingly process duplicate payouts for the same settled earnings.

Organisers are responsible for:

• Providing accurate event descriptions and promotional information.
• Delivering events as advertised.
• Maintaining appropriate crowd, venue and safety arrangements.
• Managing performers, staff, suppliers and event operations.
• Honouring valid tickets.
• Complying with applicable laws and event licensing requirements.
• Informing EVENTSMANDU promptly about event cancellations or material changes.
• Cooperating in legitimate customer complaints, refunds and payment disputes.
• Respecting customer personal information and using it only for authorised purposes.

Organisers must not create fake events, misrepresent ticket availability, engage in misleading pricing, or sell tickets without the necessary authority.

Where an organiser is contractually responsible for a customer refund or chargeback, EVENTSMANDU may recover properly evidenced amounts under the agreed payment arrangement and applicable law.

Ticket transfers and resale will be governed by any clearly disclosed, lawful event-specific rules.

Customers must not duplicate, forge, manipulate or fraudulently distribute tickets.

EVENTSMANDU may take proportionate action against reasonably suspected fraudulent bookings or unauthorised ticket generation.

Any restriction on resale, transfer or ticket cancellation must comply with applicable consumer law. We may use reasonable security checks to protect customers, organisers and the platform.

EVENTSMANDU may provide advertising tools, featured listings, promotional placements and discount-code facilities.

Advertisers and organisers must ensure their advertising material is truthful, lawful and does not infringe third-party rights.

Promotions may be subject to additional published eligibility requirements, validity periods and usage limits. We may refuse or remove unlawful or materially misleading advertisements.

EVENTSMANDU may process personal information to operate customer accounts, deliver tickets, administer events, process payments, manage organiser payouts, prevent fraud and provide customer support.

Personal information will be handled in accordance with our separate Privacy Policy and applicable data-protection law.

Customers and organisers should review our Privacy Policy for details of the information collected, its uses, data-sharing arrangements, retention periods and individual rights.

Optional marketing communications will be governed by applicable consent and electronic-marketing requirements.

EVENTSMANDU may use cookies and similar technologies for authentication, security, shopping-cart functionality, website performance and other disclosed purposes.

Where consent is required for optional cookies or tracking technologies, users will be given appropriate choices before those technologies are activated.

Further details will be provided in a separate Cookie Policy and consent-management interface when published.

EVENTSMANDU's branding, website design, software, logos, platform features and original content are protected by applicable intellectual-property laws.

Users must not reproduce, distribute or commercially exploit protected platform materials without authorisation.

Organisers retain ownership of content they lawfully upload, but grant EVENTSMANDU a limited licence to host, display and promote that material for the purpose of providing the platform and advertising their events.

Organisers warrant that they have the necessary rights to upload and use their promotional content.

Users must not:

• Create fraudulent events or ticket listings.
• Use stolen payment methods.
• Attempt to gain unauthorised access to platform systems.
• Harvest personal data without authorisation.
• Upload malicious software.
• Engage in harassment, discrimination or unlawful activity.
• Misrepresent their identity or business.
• Manipulate payment balances or exploit payout systems.
• Misuse customer information obtained through the platform.

Serious violations may lead to account restrictions, suspension, cancellation of fraudulent transactions or referral to the relevant authorities, subject to applicable law.

EVENTSMANDU aims to provide reliable website and booking services.

Temporary interruptions may occur because of maintenance, technical failures, payment-provider outages or other operational issues. We will take reasonable steps to resolve issues affecting our own services.

Material changes to our services will be communicated where appropriate. Any service change will not remove rights customers already possess under an existing purchase contract.

EVENTSMANDU is responsible for its own obligations under these Terms and applicable law. Independent event organisers remain responsible for the aspects of event delivery they contract to provide.

Neither EVENTSMANDU nor an organiser may exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or applicable statutory consumer rights.

Nothing in these Terms limits any mandatory customer rights or remedies.

Where permitted by law, responsibility for losses will be assessed according to the relevant contractual obligations, the circumstances of the loss and applicable legal principles.

Customers should contact EVENTSMANDU support regarding booking errors, payment problems, missing tickets or complaints about platform services.

Event-related complaints may be referred to the relevant organiser, with assistance from EVENTSMANDU where appropriate.

Organisers may contact EVENTSMANDU regarding commission calculations, payouts, account restrictions or event approval decisions.

We will aim to investigate complaints fairly and communicate a response within a reasonable period. Nothing in these Terms prevents customers from exercising statutory rights or accessing legally available remedies.

EVENTSMANDU may update these Terms to reflect changes to its services, business practices or legal obligations. Updated Terms will be published with a revised effective date.

Material changes will be notified where appropriate. Changes will not retrospectively deprive customers or organisers of rights under completed agreements.

These Terms are intended to be governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdictional rights applicable to users in other locations.

Customers retain any mandatory legal protections available in their country of residence.

Any dispute concerning an individual event may also be subject to applicable local law and the relevant organiser's contractual obligations.

For account enquiries, ticket assistance, organiser support, payment questions or complaints, please contact EVENTSMANDU LIMITED.

• Website: https://eventsmandu.com
• Email: admin@eventsmandu.com
• Business address: 114 Peckenham Road, Basingstoke, RG21 8XX
• Registered company: EVENTSMANDU LIMITED