Help centre

How can we help?

Questions about an order, a refund or selling on EventsMandu? We reply within one business day.

Common questions

I lost my ticket link — how do I get it back?

Log in and open My Tickets. If the email link is missing, use “Recover ticket access” on that page with your email and order reference.

How do refunds work?

Each organiser sets their own refund policy, shown on the event page and at checkout. Approved refunds go back to your original payment method where possible.

Which payment methods can I use?

Events in the UK are paid in GBP with Stripe. Events in Nepal are paid in NPR with Khalti. We never store full card details on our servers.

Do I need an account to buy tickets?

Yes. You need to log in before you can reserve or buy tickets. After checkout, tickets are emailed to you and listed under My Tickets.

How do I start selling tickets?

Submit the organiser application. Once approved you can log in to the organiser dashboard, create events and get paid through Stripe or Khalti.